Order status and tracking
Confirming your order
If you have provided us with all the required information during our secure online check out process, you will see a confirmation page aknowledging that we have received your order.
You will also receive a confirmation via e-mail when your order is placed and when your order is shipped.
Determining your order status
To determine the current status of your order, please enter your invoice number and your e-mail address used for the purchase and press "Get Order Status".
Out of stock items
While we make every effort not to be out of stock, occasionally we are out of
certain items. If we are out of stock on an item that you've ordered, we will include
an out-of-stock notification card with your order. Any out-of-stock items will be
removed from your order total and will be reflected in your shipping confirmation
email (if you have provided an email address).
Tracking your order
If your order is shipped via UPS, you can track the status of your
shipment. Note: It may take 24 hours before tracking
information appears on the carrier's web site.
Does your order appear late?
When trying to estimate when a package will be delivered, you
should consider the following:
If we have a question about your order, we'll contact you
either by phone or e-mail. If you have any questions or
changes to your order, please call us at 800.500.9954 between 8 - 5 PM EST, Monday through Friday and 8 - 12 PM EST Saturday, or send
us an e-mail.
- Credit card approval must be received prior to
- Overnight orders placed after 9:30 AM PST won't be
processed until the next day.
- Delivery only occurs on business days -- Mondays through
Fridays excluding holidays.
- Overnight delivery is not available on Saturday or
- There are certain holidays that carriers do not pickup
Please let us know if there are other questions you have about shopping at ProductZoo Online. You may e-mail us or call us directly at 800.500.9954. Our customer service hours are 8 - 5 PM EST, Monday through Friday and 8 - 12 PM EST Saturday.